Terms of service

Terms and conditions of purchase

1. Who we are
Petsforyou is the online shop of María Luz Mozo Weisz, self-employed, with address at Calle Era 85, 49164 Cerezal de Aliste (Zamora), Spain. Email: contacto@petsforyou.es. Telephone: +34 646 62 45 42. The remaining details of the owner are in the Legal Notice.
These terms apply to purchases on www.petsforyou.es. The contract is concluded in Spanish.

2. How to buy
- Choose the product and the option (size, colour…) and add it to the cart.
- In the cart and on the payment screen you can review and correct the products, the quantities and your details before paying.
- By clicking the payment button, you confirm the order with an obligation to pay.
- We send you the order confirmation by email with all its details. Keep it: it is your copy of the contract. You also have it in your account (account.petsforyou.es).
If a product cannot be supplied, we will let you know and refund your money within 14 days at most.

3. Prices and payment
Prices are shown in your country's currency and include VAT and all other taxes. Shipping to Spain and to almost all of the European Union is free (Greece and Romania: €4.99; Finland and Luxembourg: €1.99; Malta and Cyprus: €9.99). For all other destinations, the shipping cost is shown before you pay. Outside the European Union, prices already include import taxes, except in Brazil and in Israel for orders over 75 USD.
You can pay with the methods shown on the payment screen. If you need an invoice, request it at contacto@petsforyou.es.

4. Shipping and delivery
The delivery time appears in the cart before you pay. Products ship from each supplier's warehouse, so an order may arrive in several parcels, at no extra cost. If we do not state a delivery time, we deliver within 30 days at most.
We are responsible for the order until you receive it. If it is delayed, you can give us an additional period and, if it still does not arrive, cancel it with a full refund. More details in the Shipping Policy.

5. Withdrawal and returns
You have 14 calendar days from receipt to return the product without giving any reason. How to do it, costs and refund: in the Returns Policy.

6. Guarantee
All products have the legal guarantee of 3 years from delivery, under Real Decreto Legislativo 1/2007 (General Law for the Protection of Consumers and Users).

7. Complaints and dispute resolution
Write to us at contacto@petsforyou.es with your order number. We will reply within one month at most.
For the time being we are not adhered to any alternative dispute resolution body. If we do not reach an agreement, you can go to the Consumer Arbitration Board of your autonomous community or to the courts.

8. Use of the shop
The texts, photos and videos in the shop belong to Petsforyou or its suppliers and may not be copied without permission. The reviews you post must be genuine and respectful; we may remove those that are not.

9. Shopify
Petsforyou runs on Shopify technology, which allows us to offer you the shop. Any purchase you make here, you make directly with Petsforyou. Shopify is not responsible for any aspect of the sale between you and Petsforyou.

10. Applicable law
These terms are governed by Spanish law. If you are a consumer, you keep the rights granted to you by the law of your country of residence in the European Union, and you may bring a claim before the courts of your place of residence.

11. Changes
We may update these terms. Each purchase is governed by the terms in force at the time it is made.

Last updated: 11 November 2026.