Shipping policy

Shipping policy – Petsforyou

At Petsforyou we work with artisans, manufacturers and specialised warehouses in Spain, Europe and the rest of the world. Each product ships from the warehouse that holds it, so delivery times may differ from one product to another. You will always see them in the cart, before you pay.

Shipping to Spain
Free shipping, no minimum order and with a tracking number.
Some products ship only to the mainland (not to the Balearic Islands, the Canary Islands, Ceuta or Melilla): you will see this in the cart.
In Spain you will not pay anything when you receive your order: taxes are already included in the price.

Shipping to the European Union
Free to almost all European Union countries, no minimum order.
Finland and Luxembourg: €1.99 per order.
Greece and Romania: €4.99 per order.
Malta and Cyprus: €9.99 per order.
In the European Union you will not pay anything when you receive your order: taxes are already included in the price.

Shipping to the rest of the world
We ship free to these countries, with a tracking number. Usual delivery time:
United Kingdom: the delivery time for each product is shown before you pay.
United States: 4 to 15 working days, depending on the product.
Canada: 5 to 20 days.
Mexico, Peru and Brazil: 15 to 20 days.
Australia and Singapore: 7 to 20 days.
Hong Kong: 4 to 10 days.
New Zealand: 8 to 19 days.
Japan: 7 to 21 days.
Norway: 10 to 21 days.
Switzerland: 8 to 21 days.
Taiwan: 5 to 15 days.
Malaysia: 7 to 17 days.
Philippines: 7 to 13 days.
Qatar: 6 to 14 days.
Kuwait: 6 to 20 days.
South Africa: 9 to 19 days.
Israel and Russia: the delivery time for each product is shown before you pay.
If any product in your order has a shipping charge, you will see it in the cart before you pay.
In each country we only sell the products we can ship there. If your country is not on the list, we do not ship there yet.

Shipping times always appear in the cart so that you can decide. Each brand has its own; we thought this was best, so that you are clear about it before you buy.

Taxes and customs outside the European Union
Our prices for each country already include import taxes, so that you do not have to pay anything when you receive your order. There are two exceptions:
Brazil: customs may charge you import taxes when you receive the parcel.
Israel: for orders over 75 USD, customs charges import VAT when you receive the parcel.

Delivery times
Delivery times are estimates, count from when the order ships and may be longer on public holidays and in the busiest weeks (Black Friday and Christmas). Products made to order take longer: you will see this in the cart. If you need a product by a specific date, write to us before buying at contacto@petsforyou.es and we will tell you whether it will arrive in time.

Orders with several products
If your order includes products from different warehouses, it will arrive in several parcels and on different days, at no extra cost. Each parcel has its own tracking number.

Tracking
When your order ships, we send you an email with the tracking number and the link to see where it is. You can also see it in your account, at account.petsforyou.es.

Delivery address
Check the address carefully before paying. If you need to change it, write to us as soon as possible at contacto@petsforyou.es. We can only change it if the order has not yet shipped.

Delays and incidents
If your order takes longer than indicated, or arrives damaged or incomplete, write to us at contacto@petsforyou.es with your order number and we will sort it out. If it arrives damaged, attach photos of the product and the packaging.

Returns
Free returns within 14 days. See all the details in our Returns and Refunds Policy.

Last updated: 11 November 2026.